Taylor Dru brings the tea, real talk and humor this week to The Connections Hub Podcast with our host, Jha Allen. Taylor is a Client Process Coach and a Dubsado Set-Up Specialist based in Atlanta, comically giving us the business, straight up.

Taylor shares the importance of having a solid customer experience to maintain a status of excellence within your business. After personal experiences receiving terrible customer service and a couple of viral videos later, Taylor committed to helping business owners avoid costly mistakes by helping them find CRMs (Customer Relationship Management) that worked best for their business. 

Not only does Taylor have a high record of client satisfaction and retention, but she also provides knowledge for anyone looking to expand their knowledge on CRMs, business systems and processes. Tune in for the BUSINESS GEMS Taylor is dropping.

00:40 - Hi Taylor. Please introduce yourself!

2:24 - So you went to South Beach the same year as Lebron?

2:48 - What did you do in South Beach?

3:08 - What brought you to Atlanta?

4:52 - What was your experience like moving from South Beach, Florida, to Atlanta?

12:20 - How important is it to have systems and processes in place?

14:55 - What are effective systems to put in place with a small team to move the business forward?

26:20 - Is there a main software that most businesses use?

27:28 - What is a CRM?

26:18 - Can you share your favorite three CRMs?

30:10 - Can you help a business owner choose the right CRM?

31:52 - How did you land your partnership with T-Mobile?

36:18 - How are you finding and acquiring clients?

40:45 - Aside from getting clients, What would you suggest to someone looking to get into this industry so that they can become CRM experts and begin helping other business owners?  What would you suggest to someone looking to get into this industry

45:55 - Where can we connect with you?

Follow Taylor on Instagram: https://www.instagram.com/thesystemsguru/

Follow Jha Allen on Instagram: https://www.instagram.com/jha.allen/

Learn more about Jha Allen: https://workwithjha.com/content

Follow The Connections Hub Podcast on Instagram: https://www.instagram.com/theconnectionshub/